Effective Date: May 25th, 2025. Last Updated: October 13th, 2026.
1. Our Commitment to Privacy
Synergy Money Coach values your trust and is committed to protecting your personal information. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
What we collect depends on your plan. Every plan runs through your own Muse in the background — that is how you access your worksheets, plan, guides, and workshops.
All members: Personal identifiers (name, email, phone number, address); Membership records (which plan and worksheets you've joined, referral code used at signup, payment confirmations from Stripe, our payment processor — we never see or store your card number); Workshop participation (questions you submit in advance, attendance, first-name introductions).
12-Month Lifestyle Plan - Self-Directed members: We do not collect your financial information. Your budget details, spending categories, statements, and plan numbers stay between you and your own Muse — our team never sees them. You enter and manage your own numbers; we provide the framework, workshops, and guides around them.
Statement uploads: You may upload your full statements — statements do not display complete account numbers. Complete account numbers and sensitive identifiers such as SIN numbers are never required as part of our platform. Until end-to-end encryption is available in Muse, we recommend sticking with statement uploads.
12-Month Lifestyle Plan: Personal Coach (1:1 Coaching) members: Only if you join the 12-Month Lifestyle Plan: Personal Coach (1:1 Coaching), and only through our secured, encrypted email intake, we collect the financial data needed to build and maintain your plan: budget details, spending categories, historical statements (last 12 months), paystubs, credit reports, debt and asset details you provide.
We do not collect sensitive financial credentials (e.g., banking passwords, SIN) under any plan.
3. Purpose of Collection
Provide and administer your membership (account, billing, workshop access, communications). For 12-Month Lifestyle Plan - Self-Directed members: deliver the 12-month plan framework, daily group workshops, guides, and platform support — without ever collecting your financial data. For 12-Month Lifestyle Plan: Personal Coach (1:1 Coaching) members: build and maintain your plan and provide active 1:1 monthly guidance, using the financial data you share through our secure intake. Comply with legal and regulatory requirements.
4. Consent
We obtain your informed consent before collecting, using, or sharing your information. By engaging in our services, you agree with this policy. You may withdraw consent at any time by contacting us.
5. Data Sharing
No third-party sharing without permission: we do not share your data with any outside source without your written consent. 12-Month Lifestyle Plan - Self-Directed members: because we never collect your financial data, there is no financial data for us to share — nothing leaves your own Muse. 12-Month Lifestyle Plan: Personal Coach (1:1 Coaching) members: we handle your shared data under Section 7's safeguards and use it only to deliver your coaching. Professional collaboration: we may share non-sensitive information (e.g., strategy summaries) with professionals on your team (such as mortgage brokers or realtors) only if you have given prior permission or are included in the conversation. Sensitive financial data will never be shared without explicit consent.
6. Limiting Collection, Use, and Retention
We only collect information necessary for the purposes stated above. Your data is retained only as long as required to fulfill these purposes or comply with legal obligations.
7. Safeguards
We use appropriate security measures to protect your information, including: encrypted storage and a secured, encrypted intake for Personal Coach data; restricted access to authorized personnel; secure communication channels.
What we will never ask for: We will never ask you for the password to any account you own, and we will never ask you to send us funds outside of your regular membership fees. If anyone claiming to represent Synergy Money Coach asks you for either, do not comply — contact us at hello@synergymoneycoach.com.
8. Your Rights
You have the right to: access your personal information; request corrections; withdraw consent; file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
9. Contact Us
For questions or privacy-related requests, contact: hello@synergymoneycoach.com